Refund policy
Return and Refund Policy
All products sold on The Archive Express are digital downloads — there is no physical item to ship, and no shipping fees are charged.
Final Sale on Digital Products
Because digital files can be downloaded and used immediately, all sales are final and non-refundable once your order confirmation email with the download link has been sent, except as described below. We are unable to offer refunds or exchanges simply for a change of mind after delivery.
When We Will Fix or Refund an Order
We want you to receive exactly what you paid for. We will happily reissue a file or provide a refund if:
- Your download link is broken, expired, or does not work;
- The file you received is corrupted, incomplete, or does not match the product you purchased;
- You did not receive your order confirmation email at all and it is not in your spam or promotions folder.
To request help, email us at thearchiveexpress@hotmail.com within 14 days of your purchase with your order number, and we will resolve it as quickly as possible — usually by resending a corrected link, and by refund if we're unable to do so.
Duplicate Purchases
If you accidentally purchase the same item twice, contact us at thearchiveexpress@hotmail.com within 14 days and we will refund the duplicate charge.
How Refunds Are Issued
Approved refunds are returned to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card provider.
Contact
For any questions about this policy, reach us at thearchiveexpress@hotmail.com.